Convo Inverter Cvfs1 13
2021年11月11日Recently, I purchased a new inverter to power my daily life, but soon after I bought it, the device stopped working.
I was shocked when the warranty period expired with no resolution in sight. I emailed the company, but they never replied. Frustrated and desperate for answers, I found an email address for their customer service department on my receipt and sent them an email explaining my dilemma.
The email was answered within hours by someone who told me that they had replicated the issue with their own device and planned on sending it to me free of charge!
This is just one example of how these companies went above and beyond to help out their customers in emergencies like mine.
I now feel secure in my purchase knowing that the company is there to help me out.
Sincerely,
The correspondence file contains one example of a personal business letter that was sent to the Japanese companies. The following is an excerpt from the letter:
Dear Sir or Madame,
Recently purchased the above inverter, but since purchased used and all sorts of problems. I am unable to use equipment and this issue makes me uncomfortable and worried about using it. I expect you will solve this problem quickly and efficiently because: 1) I have paid the invoice 2) product warranty has expired 3)I would like to use it as soon as possible.
Hopefully you will soon reply to me.
One of the Japanese companies ended up replacing the inverter with a new one without any cost to the participant. One of the participants was thrilled that his device wasn’t broken after he heard back from the company representative, "This is amazing! I never expected them to send this to me for free." Another participant remarked, "To be honest, I was thinking about buying a new one since it takes too long to get it fixed." The participants found other ways to deal with their broken devices other than complaining or asking for help. They made an effort to buy a new one instead of waiting for someone else’s decision and expense.
In response to the survey results, the mayor of Nihonmatsu City in Ehime prefecture commented, "Although I know that these surveys are carried out for companies to improve the quality of their goods and services, it’s a necessary part of a business’s existence. In fact I would be very happy if more people participated in these surveys. With this said though, I would like to ask that companies consider making their comments more useful to consumers. Comments such as ’We will continue working hard’ or ’Thank you for choosing our company’ or ’Please come see us at our office’, etc., etc. will not help develop quality goods and services. Although these companies have taken part, they should have been more active in the survey process."
According to another participant from Nihonmatsu, "If companies begin receiving these kinds of complaints from the customers, they will consider it as a ’request for a replacement’ and will take active steps to resolve the issue. However, if they don’t receive this kind of feedback from customers, how can we expect them to improve? Moreover, customers should also demand that service personnel take action when a company cannot provide a solution. I think this survey is a very important first step. 218eeb4e9f3237
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I was shocked when the warranty period expired with no resolution in sight. I emailed the company, but they never replied. Frustrated and desperate for answers, I found an email address for their customer service department on my receipt and sent them an email explaining my dilemma.
The email was answered within hours by someone who told me that they had replicated the issue with their own device and planned on sending it to me free of charge!
This is just one example of how these companies went above and beyond to help out their customers in emergencies like mine.
I now feel secure in my purchase knowing that the company is there to help me out.
Sincerely,
The correspondence file contains one example of a personal business letter that was sent to the Japanese companies. The following is an excerpt from the letter:
Dear Sir or Madame,
Recently purchased the above inverter, but since purchased used and all sorts of problems. I am unable to use equipment and this issue makes me uncomfortable and worried about using it. I expect you will solve this problem quickly and efficiently because: 1) I have paid the invoice 2) product warranty has expired 3)I would like to use it as soon as possible.
Hopefully you will soon reply to me.
One of the Japanese companies ended up replacing the inverter with a new one without any cost to the participant. One of the participants was thrilled that his device wasn’t broken after he heard back from the company representative, "This is amazing! I never expected them to send this to me for free." Another participant remarked, "To be honest, I was thinking about buying a new one since it takes too long to get it fixed." The participants found other ways to deal with their broken devices other than complaining or asking for help. They made an effort to buy a new one instead of waiting for someone else’s decision and expense.
In response to the survey results, the mayor of Nihonmatsu City in Ehime prefecture commented, "Although I know that these surveys are carried out for companies to improve the quality of their goods and services, it’s a necessary part of a business’s existence. In fact I would be very happy if more people participated in these surveys. With this said though, I would like to ask that companies consider making their comments more useful to consumers. Comments such as ’We will continue working hard’ or ’Thank you for choosing our company’ or ’Please come see us at our office’, etc., etc. will not help develop quality goods and services. Although these companies have taken part, they should have been more active in the survey process."
According to another participant from Nihonmatsu, "If companies begin receiving these kinds of complaints from the customers, they will consider it as a ’request for a replacement’ and will take active steps to resolve the issue. However, if they don’t receive this kind of feedback from customers, how can we expect them to improve? Moreover, customers should also demand that service personnel take action when a company cannot provide a solution. I think this survey is a very important first step. 218eeb4e9f3237
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